Get in Touch With Us
Got a question about how we rank the highest payout online casinos for New York players, spotted something that needs correcting, or want to talk to us about a partnership? This page tells you how to reach our team and what happens once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days. Write to us at [email protected] and let us know what your message is about in the subject line — it helps us route your query to the right person and get back to you faster.
We are an independent site: we compare, review and rank online casinos on payout speed, banking options, game selection, bonuses and trustworthiness for a New York audience. We do not process deposits, withdrawals or account queries on behalf of any casino, so if your message concerns a specific account, balance, bonus credit or withdrawal you have already requested, that has to go through the casino's own support team, not us. We can, however, point you toward general guidance if you are unsure who to contact.
What You Can Get in Touch About
- Questions about our reviews — Ask about how we scored a particular site's payout speed, banking options, game library or bonus terms.
- Corrections — If a bonus figure, wagering requirement, withdrawal limit or licensing detail looks out of date, tell us. We fact-check regularly and rely partly on reader reports to stay accurate.
- Content suggestions — If there is a banking method, game category or comparison angle you think New York players would find useful, we want to hear it.
- Partnership or media enquiries — If you represent a casino, software studio or another site and want to discuss working together, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We will point you toward support resources, and you can also reach the National Council on Problem Gambling helpline at 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY at any time.
What Happens After You Send a Message
A real person on our editorial team reads and responds to every email — we don't rely on automated replies. Most messages get a response within two working days; during busier periods it can take slightly longer, and we appreciate your patience if it does. If your enquiry needs input from more than one person on the team, we'll let you know that a fuller answer is coming.
A Note on What We Cover
Our focus is helping New York players compare licensed sweepstakes-style and social casino sites on payout speed and reliability. New York does not currently regulate online real-money casino gaming the way it regulates online sports betting, so we're careful to flag eligibility and licensing status clearly on every review rather than imply availability that doesn't exist. If you think we've gotten a licensing detail wrong anywhere on the site, that's exactly the kind of correction we want to hear about — email us and we'll look into it.
If you're comparing sites outside the usual US-facing options, our page on Best Non GamStop Casinos 2026 covers a different segment of the market and may be a better fit for that question.
Before You Write In
A few quick checks that often save time on both sides:
- If your question is about a specific bonus's terms, check the offer details shown alongside it on our rankings page first — wagering requirements, time limits and eligibility are listed next to each offer.
- If your question is account-specific (a deposit, a withdrawal, a locked bonus), contact the casino directly through its own support or live chat first.
- If you want to flag something as inaccurate, include a link or a short description of where you saw it so we can locate and review it quickly.
All content on this site is intended for adults aged 21 and over. If gambling stops being fun or starts to feel like it's costing more than you can afford — in money, time or peace of mind — please reach out to the National Council on Problem Gambling at 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY. Thanks for taking the time to read this far, and we look forward to hearing from you.